You may return any full-price item provided the product is not used or worn in any way within 10 days of the date on your receipt. Sale Items & all personalized items are final sale; not returnable & not exchangeable. We reserve the right to refuse return of any merchandise that does not meet return requirements at our sole discretion.
Easy-to-follow return instructions are included with each shipment. Please use the original shipping box and packing materials, fill out the enclosed return form. Returns without our return form enclosed will be refused.
Returns are processed within 10-14 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. You may return any full-price item provided the product is not used or worn in any way within 10 days of the date on your receipt. Please note, unless the return is the result of an error on our part, the original shipping charges incurred at the time of purchase are non-refundable.
Changes & Cancellations:
If you wish to cancel or modify your order, please send an email as soon as possible to firstname.lastname@example.org. We will make every effort to accommodate your request. However, once an order has been submitted we cannot guarantee the purchase can be cancelled or modified. Once you have received your online order, please refer to our return instructions included with your shipment.
Errors & Inaccuracies:
Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not always possible to ensure the website is completely free of human or technological errors relating to typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies, or omissions, including after an order has been submitted and to change or update information at any time without prior notice.
We are committed to our tradition of fine hand-craftsmanship honed over two decades of superior artisanal manufacturing processes and quality control. We guarantee all of our products against defects in materials and workmanship. While our guarantee does not cover normal wear and tear or product damage that may result from mishandling, we do offer a high-quality repair service, assuming the item is repairable and that the materials from which it was made are still available. Our guarantee does not cover incidental or consequential damage, such as product or content loss.